I brought my car in due to a rattle/ banging sound that is very distinct in the rear of my car. I was told that they "fixed" the issue and when I got there and drove my car around the block, the noise was still there. I was told "you drive a jeep they are made of plastic so they are loud." I am very aware that there are common squeak in my car from a previous detailing I got done weeks before, but a distinct rattling sound has absolutely nothing to do with cleaning services that were done with the car. I was charged for the "service" done on my car, but I should've been told that they did not fix the rattling sound in my car. Very disappointed in the lack of communication and transparency that was said about my vehicle.