This was the first oil change where I felt like you didn't try to up-sell me, and it was a relief, honestly, because my husband has started to mistrust your recommendations. I absolutely love your customer service and want to be able to trust you to tell me what I need to do maintenance-wise to keep me safely rolling down the road. It's hard to tell with an older car what is normal for maintenance and what might be optional. I'll keep coming back, and I hope this feedback helps.